Subscriptions

Standard Subscription

Standard

€ 600
/
annually
  • One HA pair (two routers in VRRP)
  • Next business day SLA
  • Access to updates and source code
  • Support via Web/Email – 8×5
  • Software for cloud and premises included
  • OEM available
Production Subscription

Production

€ 1500
/
annually
  • One HA pair (two routers in VRRP)
  • 4H SLA
  • Access to updates and source code
  • Access to images for virtualization platforms
  • Access to images for bare metal platforms
  • Remote support included
  • Support via Web/Email/Chat  – 24×7
  • Software for cloud and premises included
  • OEM available
Mission Critical Subscription

Mission Critical

€ 6000
/
annually
  • One HA pair (two routers in VRRP)
  • 1H SLA
  • Access to updates and source code
  • Access to images for virtualization platforms
  • Access to images for bare metal platforms
  • Remote support included
  • Support via Web/Email/Chat/Phone – 24×7

Price per instance

Standard Subscription

Standard

€ 600
/
annually
Production Subscription

Production

€ 1500
/
annually
Mission Critical Subscription

Mission Critical

€ 6000
/
annually

Support channels

Forum
Support portal
Email
Slack/Teams
Phone

Access to updates and source code

ISO image & source code
Priority bugfixes

Access to images for virtualization platforms

KVM
Microsoft Hyper-V
VMware
Nutanix
Proxmox
Openstack
KVM
Microsoft Hyper-V
VMware
Nutanix
Proxmox
Openstack

Access to images for bare metal platforms

Supermicro
Dell EMC
Edgecore Networks
Lanner
Supermicro
Dell EMC
Edgecore Networks
Lanner

Access to cloud images via private offers

Amazon AWS
Oracle Cloud Infrastructure
Amazon AWS
Oracle Cloud Infrastructure

SLA levels

Coverage
8×5
24×7
24×7
Severity 1
Reaction time
NBD
4
1
Severity 2
Reaction time
NBD
8
4
Severity 3
Reaction time
NBD
48
24
Severity 4
Reaction time
NBD
72
72
Tickets
10
unlimited
unlimited
Special conditions
via Partners
via Partners
via Partners or Direct

Payment options

PO\Invoice
Through resellers
Credit card (online)
Standard Subscription

Standard

€ 600
/
annually
Production Subscription

Production

€ 1500
/
annually
Mission Critical Subscription

Mission Critical

€ 6000
/
annually

30 Day Money Back Guarantee

If you don’t like our service for any reason – we will refund you.

30 Day Money Back Guarantee

Looking for subscription options for educational or non-profit institutions?

Subscription for education or non-profic organization
Severity 1

Critical

Severity 1

Production server or other mission-critical systems are down and no workaround is immediately available. You have had a substantial loss of service. Your business operations have been severely disrupted. Severity 1 support requires you to have dedicated resources available to work on the issue on an ongoing basis during your contractual hours.

Severity 2

Major

Severity 2

Major functionality is severely impaired. Operations can continue in a restricted fashion, although long-term productivity might be adversely affected. A major milestone is at risk. Ongoing and incremental installations are affected. A temporary workaround is available.

Severity 3

Minor

Severity 3

Partial, non-critical loss of functionality of the software. Impaired operations of some components, but allows the user to continue using the software. Initial installation milestones are at minimal risk.

Severity 4

General assistance

Severity 4

Questions regarding configurations, consultations. Cosmetic issues.

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